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FAQ Title


FAQ's

Do you accept credit cards, money orders and checks?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged or defective?
Why was I charged sales tax on my
purchase?

How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?

Shopping FAQs

Do you accept credit cards, money orders and checks?
Visa, Mastercard, Discover/Novus and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Your check will have to clear before sending item. Money orders go off as soon as received and credit cards processed immediately.Back to Top

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and Email: pluto2@swbell.net for return instructions.Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?
Yes, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Back to Top

Why was I charged sales tax on my purchase? State tax is applied to any item shipped within the state of Texas. Back to Top

Shipping FAQs

How long will it take to receive my order?The standard shipping time for orders is 6-10 business days. Express delivery is available at an additional charge. Email for price on express shipping. Back to Top

Can I have an order shipped to my P.O. Box? Yes. We cannot deliver to A.P.O., F.P.O. or foreign addresses.
Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
SHIPPING TABLE
(includes handling charge)
     Order Amount            Standard   (6-10 bus. days)  
    up to $18.99         $6,00
$19.00 - $23.99         $12.00
$24.00 - $55.99         $16.00
$56.00 - $111.99         $21.00
$112.00 - $167.99         $23.00
$168.00 - $223.99         $30.00
$224.00 - $279.99         $33.00
$280.00 - $335.99         $41.00
$336.00 - $391.99         $48.00
$392.00 - $447.99         $54.00
$448.00 - $503.99         $58.00
$504.00 - $559.99         $64.00
$560.00 - $615.99         $71.00
$616.00 - $671.99         $76.00
$672.00 - $727.99         $80.00
$728.00 - $783.99         $89.00
$784.00 - $839.99         $94.00
$840.00 - $895.99         $100.00
$896.00 - $951.99         $106.00
$952.00 - $1,007.99         $112.00
$1,008.00 - $1,063.99         $118.00
$1,064.00 - $1,118.99         $124.00
$1,119.00 - $1,174.99         $131.00
$1,175.00 - $1,230.99         $136.00

(Anything over $1,231.00 please call for shipping
prices.)

If you are in the Houston area and would like to pick up your order and save the shipping charges, call 281-479-1342.



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